I was superbly impressed with Chris's professionalism and friendliness - being a woman and trying to get auto help has been a pain in the ass in Houston, quite frankly. He heard my concerns, explained costs, and gave me advice for keeping my car on his last legs, as I prepare to sell. The only reason I'm not giving 5 stars is that I do believe service was a wee bit expensive, but I much prefer to pay that to someone who respects me as a customer, regardless of gender/car knowledge, than to the mechanics who have been jerking me around. I'm here to stay, and will be returning for pre-purchase inspection services when I buy a new car soon (though again, Auto doc prices are on the high pole of the usual price range for PPIs; better be worth it!).